Some issues come up quite regularly with the HEX GS-911 packages:
What bikes are supported?
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GS-911 supports most BMW bikes from around year 2000 up to current production.
For a full listing see HEX's Function Chart.
The interfaces we supply are USB or WiFi Generation 2 units.
What computer do I need?
If you buy the USB version, it will only work with a Windows PC.
The minimum requirements are:
- Windows PC, running Windows 7, 8.1, 10 or 11 (Windows 10/11 recommended)
- CPU supporting SSE2 or better
- 4GB RAM
- Approx. 50MB disk space
If you buy a WiFi version, you can use it with a PC as above, but you can also use it through a web interface on almost any WiFi-enabled smart device (phone, tablet, Macbook, etc.) with a modern (HTML5 compliant) browser.
There is a caveat to that though:
- If there is no WiFi internet connection available where you are working on the bike, you will have to use 'Device To Device' (D2D) mode.
In this mode the GS-911 broadcasts it own WiFi network, which you connect to from your device.
This means your device will not have Internet access, so you're limited to 'Emergency coverage' - essentially fault codes and live data.
- If there is a WiFi network with Internet access available, (a WiFi hotspot on another phone would suffice), you can connect in 'Infrastructure' mode.
In this mode both the device you are using and the GS-911 interface connect to the WiFi network.
As your device will now have Internet access, you can use HEX's cloud server to get all the features of the Windows desktop application through the web interface.
Will it work on a Mac?
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Yes and No.
You can't use the GS-911 desktop app on a Mac (unless you dual-boot Windows on your Mac using Boot Camp).
You can however use it on a WiFi enabled Mac through the web interface - see above.
How do I set up the WiFi?
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If you have a Windows PC or a Mac, you can download a WiFi Utility app to register, update and configure your interface.
See the HEX Downloads page).
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If you don't have a Windows or MacOS computer, see HEX's WiFi Setup Guide.
