Information

Company information

Order information

Technical and product information

About us

Good value, fast service

Ordering from us

Our team

How to order

Terms and Conditions of Sale (T&Cs):

T&Cs: Shipping, postage and packing

We currently only ship goods to addresses in the United Kingdom via our website.
(We can ship some of our products to other countries, but we have to price each order individually. If you know which product(s) you are interested in, please email us for pricing and shipping costs).

Where products are in stock, and orders are placed before our shipping cut-offs on a working day, the order will normally be shipped the same working day. The shipping cut-off times (and expected delivery dates) are displayed in the shopping basket when you select a shipping option.

Our product prices include shipping to UK addresses, so there will always be a "free" shipping option for your order. The specific service we offer for free depends on the weight and value of the items in your basket.
As a general guide:

• Orders below £40 will usually be shipped by Second Class Post
• Orders above £40 and below £210 usually go with the Royal Mail Tracked 24 service
• Orders above £210 are sent with an insured Next-Working-Day Carrier

In most cases, a signature is required on delivery.
Next working day items are usually sent by DPD or Royal Mail Special Delivery, depending on the type of product and the delivery destination.
There are options to upgrade your order to a faster delivery service in our website basket.

We reserve the right to substitute the selected delivery service for an equivalent or better service, should we believe it appropriate.
This may happen for reasons such as (but not limited to):
- the insurance value of the selected delivery service being insufficient.
- the selected delivery service being unavailable or prohibitively expensive for the delivery destination.

If the courier is unable to deliver your order, they will either attempt to deliver to a neighbour, attempt to redeliver the following day, leave a card for you to rearrange a suitable time for redelivery or leave the parcel at your local Post Office / courier depot for you to collect.

If the email address supplied with your order is valid, we will send a confirmation of shipping, including tracking details where appropriate, once the parcel has been collected from us toward the end of the working day.

We reserve the right to alter the postage and packing costs on any order - we will however notify you if we do so, before processing your order.

---

T&Cs: Payment information

We accept payments by the following methods:

• Credit card or debit card. Online payments are processed securely through our third-party payment provider. Card details are encrypted using 128-bit SSL connections.
  (Please note that as a fraud-reduction measure, we will ONLY ship goods to the registered card billing address for credit/debit card orders)
• PayPal (for orders with a total value no more than £5000)
  (Please note, to comply with PayPal's Seller Protection requirements, we can only take PayPal payments where the delivery address selected is a "Confirmed" address, and is within the UK)
• Bitcoin (for orders with a total value no more than £5000)
• Bank transfer

When placing your order, you can select the payment method to use.

If you wish to pay by a bank transfer, please contact us including information regarding:

• Contact name
• Contact telephone number
• Contact email address
• Full postal address
• Which product(s) you require

We can then send you a proforma invoice to pay against.

---

T&Cs: Returns information

General

Returns can only be made by prior agreement with Gendan Limited.

Any product returned to us must be returned with all associated items originally sent as part of the product and in the same packaging, unless otherwise agreed with Gendan Limited.

You should return any product to us via a suitably insured means based on the value of the product. You should retain any receipt confirming the return. If returned products are lost we will not be liable for them.

Software can only be returned if the seal on the product is completely intact. The only exception to this is if the product is faulty or misdescribed. Should this be the case, please contact us.

Unwanted Goods - within 14 days of delivery

Orders placed on or after June 13th 2014 are covered by the 'The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013' (which replace the Distance Selling Regulations).
These regulations give you a 14-day 'cooling-off period', beginning the day after your order is received.
Within this 14 day period, you have the right to cancel and return the order without penalty, subject to the following conditions:

• The regulations allow you to inspect your purchase to the same extent as you would be able to in a shop, before deciding whether to keep it. They do not entitle you to use the product.
• The product(s) must be returned to us complete, un-used, and in as-new condition.
• If the products are returned complete and unused, we will refund your original purchase price including the basic (free) shipping option. We are not required to refund any charges for shipping upgrades selected at the time of purchase.
• The customer is responsible for the costs associated with returning the order to us.
• If a product has been used, we have the right to deduct a reasonable amount from the refund to reflect the reduction in resale value of the product.
• We supply some products in a clear (transparent), sealed plastic bag, to allow them to be inspected as if in a shop, while guaranteeing they are not used. If such a product is returned once the bag has been opened, it will be considered used (even if there are no visible signs of damage), and so a reasonable proportion of the value will be deducted from the refund.
• In the case of products which cannot be re-sold once they have been used (e.g. car oxygen sensors and ignition coils), if the product is returned once the sealed bag has been opened, we have the right to deduct 100% of the product value from the refund, as the returned part has negligible resale value. These products will have a warning label regarding this attached to the bag.
• Products supplied digitally (e.g. software downloads) are covered by the regulations, however the regulations stipulate that we must not begin supply (i.e. provide activation codes) for a digital product purchase until 14 days after the purchase has been made - essentially bypassing the cooling-off period.
  By requesting activation details for a digital purchase within the 14 day period, you acknowledge that you waive your right to cancel under the regulations.
• Should you wish to cancel your order within the cooling-off period, we have a standard cancellation form including instructions available here (pdf format).
  There is also an HTML-based version of the form itself here.
  You may use this to inform us of your decision to cancel within the 14-day period.
• After contacting us for a return, please wait for a reply. We will issue you with an RMA number, to ensure your return is tracked correctly when we receive it.
• If you decide to return your order, you must return it to reach us no later than 14 days after you inform us of your intention to return, or 14 days after we issue you with an RMA number, whichever is the later.
• Should the product(s) supplied be faulty or incorrectly supplied, different regulations apply. See the "Damaged, Defective or Faulty Goods" section below.

Unwanted Goods - more than 14 days after delivery

We are not obliged to accept the return of an unwanted good after the 14-day cooling-off period mandated by the Consumer Contracts Regulations has expired - we are entitled to accept returns at our discretion. Contact us to find out if this is possible for your case.
Any goods returned must be unopened and in a re-saleable condition, and will be subject to a minimum administration and handling fee of 20% of the invoice value. You will be responsible for the cost of safe carriage back to us.

Postage and packing costs are non-refundable.

Damaged, Defective or Faulty Goods

Gendan Limited will repair or replace any product that has failed in normal usage as long as the product has been used as intended and does not, on examination, display any signs of misuse.

Should we attempt to repair the product and find that no inherent manufacturing fault exists, we will return the product to you and charge you 20% of the product's selling price to cover the cost of the testing process.

If you are dissatisfied with the quality of the goods or the goods are damaged or wrongly supplied, you must give written notice to Gendan Limited within 7 working days of delivery. We will arrange as our option to refund or replace the goods.

Should you need to return a product due to an error on our part we will exchange or refund the product for you. We will also refund any reasonable associated carriage costs.

---

T&Cs: General information, including use of the website

We will not ship any goods until payment has been received (and cleared) in full. We will also not charge your payment card until we are shipping the goods.

Placing an order through this website does not guarantee that goods will be dispatched and does not create a commitment on our part (or yours) to complete the transaction. No payment will be taken until an order is dispatched.

We do not guarantee that the prices quoted on the website are correct. If you place an order and are shown an incorrect price, we will contact you to inform you of the correct price. We are not obliged to sell at the incorrect price.

Use of this website is at your own risk. We cannot be held responsible for lost orders.

Privacy policy including cookies

Background

• Who are we and how do you contact us and our Data Protection Officer?
• What kinds of personal information about you do we process?
• What is the source of your personal information?
• What are the legal grounds for our processing of your personal information (including when we share it with others)?
• What should you do if your personal information changes?
• For how long is your personal information retained by us?
• What are your rights under data protection laws?

Changes to this privacy notice

We may change this privacy notice from time to time by updating this page in order to reflect changes in the law and/or our privacy practices. We encourage you to check this privacy notice for changes whenever you visit our website - https://www.gendan.co.uk/.

1. Who are we and how do you contact us?

Gendan Limited and our Data Protection Officer

We're Gendan Limited, Great Southgate Farm, Southgate, Swansea. SA3 2BT. We are a data controller of your personal data.

We have a dedicated data protection officer ("DPO"). You can contact the DPO using the details below or by writing to the above address, marking it for the attention of the DPO or going to Contact Us.

2. What kinds of personal information about you do we process?

Personal information that we'll process in connection with all of our products and services, if relevant, includes:

• Personal and contact details, such as title, full name, postal address, contact details and contact details history
• Your date of birth, gender and/or age
• Your nationality, if needed for the product or service
• Records of your contact with us such as via the phone number and, if you get in touch with us online using our online services, email address, IP address and MAC address
• Products and services you hold with us, as well as have been interested in and have held and the associated payment methods used
• The usage of our products and services, any support calls, online support enquiries (and details related to this)
• Marketing to you and analysing data, including history of those communications, whether you open them or click on links, and information about products or services we think you may be interested in, and analysing data to help target offers to you that we think are of interest or relevance to you. Offers may include any of our products and services
• Vehicle information, such as make and model, faults and repairs
• Information about your use of products
• Information we obtained from third parties, including information about instances of suspect fraud
• Personal information which we obtain from Credit Reference Agencies and Fraud Prevention Agencies including public (for example, defaults, CCJs) and shared credit history, financial situation and financial history
• Fraud, debt and theft information, including details of money you owe, suspected instances of fraud or theft, and details of any devices used for fraud
• Information we buy or rent from third parties, including demographic information, vehicle details, details of outstanding finance, marketing lists, publicly available information, and information to help improve the relevance of our products and services
• Insights about you and our customers gained from analysis or profiling of customers
• Tax information, if relevant (for example, for purposes of VAT and taxation)

3. What is the source of your personal information?

We'll collect personal information from the following general sources:

• From you directly
• Information generated about you when you use our products and services
• From other sources such as Fraud Prevention Agencies, Credit Reference Agencies, other lenders, HMRC, DWP, publically available directories and information (for example, telephone directory, social media, internet, news articles), debt recovery and/or tracing agents, other organisations to assist in prevention and detection of crime, police and law enforcement agencies
• We may buy or rent information about you or customers generally from third parties including demographic information, vehicle details, claims history, fraud information, marketing lists, publicly available information and other information to help improve our products and services or our business

4. What do we use your personal data for?

We may use your personal data, including any of the personal data listed in section 1 above, for the following purposes:

• Assessing an order for a product or service, including considering whether or not to offer you the product or service, the risk of doing so, availability of payment method and the terms
• Managing products and services relating to that product or service, or order for one
• Updating your records, tracing your whereabouts and recovering debt
• Managing any aspect of the product or service
• To perform and/or test the performance of, our products, services and internal processes
• To improve the operation of our business
• To follow guidance and best practice under the change to rules of governmental and regulatory bodies
• For management and auditing of our business operations including accounting
• To carry out checks at Credit Reference and Fraud Prevention Agencies pre-order, at order, and periodically after that
• To monitor and to keep records of our communications with you and our staff (see below)
• To administer our good governance requirements, such as internal reporting and compliance obligations
• For market research and analysis and developing statistics
• Assessing and profiling aspects of your vehicle (including faults) and location (if relevant to your product or service)
• For direct marketing communications and related profiling to help us to offer you relevant products and service, including deciding whether or not to offer you certain products and service. We'll send marketing to you by email, post, social media and digital channels (for example, using Facebook Custom Audiences). Offers may relate to any of our products and services and advice we think may be of interest
• To provide personalised content and services to you, such as tailoring our products and services, our digital customer experience and offerings, and deciding which offers or promotions to show you on our digital channels
• To develop new products and services and to review and improve current products and services
• To comply with legal and regulatory obligations, requirements and guidance
• To provide insight and analysis of our customers both for ourselves either as part of providing products or services, helping us improve products or services, or to assess or improve the operating of our business

5. What are the legal grounds for our processing of your personal information (including when we share it with others)?

We rely on the following legal bases to use your personal data:

1. Where it is needed to provide you with our products or services, such as:

a) Assessing an order for a product or service you hold with us, including consider whether or not to offer you the product, the price, the payment methods available and the conditions to attach
b) Managing and supporting products and services you have previously ordered from us
c) Updating your records, tracing your whereabouts to contact you about your account and doing this for recovering debt (where appropriate)
d) Sharing your personal information with business partners and services providers, such as delivery companies (for example Royal Mail and DHL) when you purchase a product
e) All stages and activities relevant to managing the product or service including enquiry, order, administration and management of accounts



2. Where it is in our legitimate interests to do so, such as:

a) Managing your products and services relating to that, updating your records to contact you about your account and doing this for recovering debt (where appropriate)
b) To perform and/or test the performance of, our products, services and internal processes
c) To follow guidance and recommended best practice of government and regulatory bodies
d) For management and audit of our business operations including accounting
e) To carry out searches at Credit Reference Agencies pre-order, at the order stage, and periodically after that
f) To carry out monitoring and to keep records of our communications with you and our staff (see below)
g) To administer our good governance requirements, such as internal reporting and compliance obligations
h) For market research and analysis and developing statistics
i) For direct marketing communications and related profiling to help us to offer you relevant products and services, including deciding whether or not to offer you certain products and service. We will send marketing to you by email, post, social media and digital channels (for example, using Facebook Custom Audiences)
j) Subject to the appropriate controls, to provide insight and analysis of our customers either as part of providing products or services, helping us improve products or services, or to assess or to improve the operating of our business
k) Where we need to share your personal information with people or organisations in order to run our business or comply with any legal and/or regulatory obligations

3. To comply with our legal obligations
4. With your consent or explicit consent, for some direct marketing communications

6. When do we share your personal information with other organisations?

We may share information with the following third parties for the purposes listed above:

• Governmental and regulatory bodies such as HMRC, the Financial Conduct Authority, the Ombudsman, the Information Commissioner's Office and under the Financial Services Compensation Scheme
• Other organisations and businesses who provide services to us such as debt recovery agencies, back up and server hosting providers, IT software and maintenance providers, document storage providers and suppliers of other back office functions
• Courier companies who need your name, address and contact information to deliver or collect goods ordered or returned
• Credit Reference and Fraud Prevention Agencies

7. How and when can you withdraw your consent?

Where we're relying upon your consent to process personal data, you can withdraw this at any time by contacting us using the details below.

8. Is your personal information transferred outside the UK or the EEA?

We're based in the UK but in the unlikely event that your personal information needs be transferred outside the European Economic Area, we'll make sure that suitable safeguards are in place, for example by using approved contractual agreements, unless certain exceptions apply.

9. What should you do if your personal information changes?

You should tell us so that we can update our records using the details in the Contact Us section of our website. We'll then update your records if we can.

10. Do you have to provide your personal information to us?

We're unable to provide you with our products or services if you do not provide certain information to us. In cases where providing some personal information is optional, we'll make this clear.

11. Do we do any monitoring involving processing of your personal information?

In this section monitoring means any: listening to, recording of, viewing of, intercepting of, or taking and keeping records (as the case may be) of calls, email, text messages, social media messages, in person (face to face) meetings and other communications.

We may monitor where permitted by law and we'll do this where the law requires it, or to comply with regulatory rules, to prevent or detect crime, in the interests of protecting the security of our communications systems and procedures and for quality control and staff training purposes. This information may be shared for the purposes described above.

12. For how long is your personal information retained by us?

Unless we explain otherwise to you, we'll hold your personal information based on the following criteria:

• For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations
• For as long as we provide goods and/or services to you and then for as long as someone could bring a claim against us; and/or
• Retention periods in line with legal and regulatory requirements or guidance.

13. What are your rights under data protection laws?

Here is a list of the rights that all individuals have under data protection laws. They don't apply in all circumstances. If you wish to use any of them, we'll explain at that time if they are engaged or not. The right of data portability is only relevant from May 2018.

• The right to be informed about the processing of your personal information
• The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
• The right to object to processing of your personal information
• The right to restrict processing of your personal information
• The right to have your personal information erased (the "right to be forgotten")
• The right to request access to your personal information and to obtain information about how we process it
• The right to move, copy or transfer your personal information ("data portability")
• Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you

You have the right to complain to the Information Commissioner's Office which enforces data protection laws: https://ico.org.uk/. You can contact us using the details below.

14. Your right to object

You have the right to object to certain purposes for processing, in particular to data processed for direct marketing purposes and to data processed for certain reasons based on our legitimate interests. You can contact us by going to the Contact Us section of our website to exercise these rights.

15. What are your marketing preferences and what do they mean?

We may use your home address, email address and social media or digital channels (for example, Facebook, Google and message facilities in other platforms) to contact you according to your marketing preferences. You can stop our marketing at any time by contacting us using the details below or by following the instructions in the communication.

Contact Us

If you have any questions about this privacy notice, or if you wish to exercise your rights or contact the DPO, you can contact us by going to the Contact Us section of our website. Alternatively, you can write to Gendan Limited, Great Southgate Farm, Southgate, Swansea. SA3 2BT, marking it for the attention of the DPO.

Cookie Policy

WEEE information